Unless your permission settings are correct, standard users within your company will be unable to access the files stored in your Online Disk.
Here is how to change your settings to grant Cloud CRM users access to your Online Disk. You will need adminstrative rights to be able to do this:
1. Login to your WinWeb and click your name in the top right corner to select 'Preferences' from the dropdown menu.
2. In the window that opens, select the 'User Setup' icon.
3. From here you can search for a user in your database by entering their email address.
4. Make sure that the setting for "Access Online Disk" is checked for that user.
5. If you leave the "Show Full Contact List" option unchecked, the user will not be able to see any of the entries listed in Cloud CRM. However, they will still be able to search for the contact and once the record is opened they will be able to view the files tab, provided the "Access Online Disk" option is checked.
If restricting user access is not a problem, simply make sure that the "Access Online Disk" option and "Show Full Contact List" options are both checked.